Refund policy

At Tropical Skyn, your satisfaction matters to us.
Due to the personal nature of our products, we generally do not accept returns. However, we are committed to making things right if there’s an issue with your order.

Returns
Because our products are personal-use items, we are unable to accept returns once an order has been delivered. This policy helps ensure the safety, hygiene and quality of all items we offer.

Refunds & Exchanges
If you experience any issues with your order, such as receiving a damaged, defective, or incorrect item, please contact us within 72 hours of delivery. We will carefully review your request and work with you toward a satisfactory resolution, which may include a refund or exchange.

Conditions for Review
To help us process your request efficiently, please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging (if applicable)

Approved Requests
If a refund or exchange is approved:

• The customer will be responsible for any associated shipping costs.

• Refunds will be issued to the original method of payment (if applicable).

• Exchanges will be processed once any required steps are completed.

Contact Us
To request a refund or exchange, please reach out to our support team within the 72-hour window. We’re here to help and will do our best to ensure you have a positive experience with Tropical Skyn.